![]() Cancellation or turning off your auto-renewal, will stop future payments of the subscription fees but, beyond the initial 14-day cancellation period, you will not receive a refund for payments already made. While you can cancel a subscription service at any time, the service continues to the end of the that billing period. If you purchase a subscription service from PlayStation Store, you are purchasing an ongoing subscription with recurring fees that will continue until you cancel it. You’ll need to head to the PlayStation support refund request page on your phone or computer’s browser and click on the blue Request refund button. For example, if you buy a PlayStation Plus 12-Month Membership and request a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage, etc. Free trial periods are in the 14-day refund window.įor subscription services, your refund amount based on how much you have used the service. After purchasing a subscription to PlayStation Plus, PlayStation Now or Spotify Premium service you have 14 days to request a refund to your wallet on PlayStation Network. It said my connection was good to go before making the purchase however I cant go past the main screen in the game without it shutting down due to the connection. If you have multiple accounts linked to the same payment method, please check the transaction history for each account. Is it possible to get a refund on a Playstation Now Rental. Please see the PlayStation Store Cancellation Policy for more information. PlayStation Refunds for SubscriptionsĪ subscriptions purchased from the PlayStation Store, with reoccuring fees, include PlayStation Plus, PlayStation Now or Spotify Premium on PlayStation Music. There are limitations on when you can get a refund for certain payments. If you purchased an individual month-to-month subscription, you can request a refund within 14 days of payment. Depending on the type of subscription you have purchased, you will be guided through the refund process accordingly. If you started to download or stream the purchased content you are not eligible for a refund unless the content is faulty. Yes, you can cancel your PlayStation Now account and receive a refund. credit//Sony PlayStation Refunds for Games, DLC, Add-onsįull games, downloadable content, themes, avatars and season passes fall under this category.Īfter purchasing this type of content through PlayStation™Store, you have 14 days from purchase to request a refund to your wallet on PlayStation Network. We have some of the new text below for you to peruse. Much of the information has been changed to reflect that you now have a two-week period to return the game and get a refund, however, the content must be "faulty" for them to accept the request and issue a refund. This week, Sony updated some of its information on the refund page, specifically reflecting digital purchased towards broken digital games and other online content. ![]()
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